Refund policy
Refunds & Returns Policy
We have a 30-day return policy, meaning you have 30 days from receipt of the products to request a return.
For your return to be accepted, the items must be returned in their original packaging and in the same condition as when received, unworn and unused, and with tags attached. Please provide a receipt or proof of purchase.
You can initiate the process of returning an item by sending us an email at contact@urbanbuystore.com. Please be aware that for returns, the products should be sent to the following address: UrbanByeStore, Stockton, Kansas 67669, USA
When the return has been approved, we will issue the return instructions. This will include the address for returning the products, among other information. The return process is subject to the supplier's approval and, unless the product is faulty or damaged, the customer will bear the cost of return shipping.
Any product sent without a return request will not be accepted. If you have any queries regarding your return, please send us an email at contact@urbanbuystore.com.
We have a 30-day return policy, meaning you have 30 days from receipt of the products to request a return.
For your return to be accepted, the items must be returned in their original packaging and in the same condition as when received, unworn and unused, and with tags attached. Please provide a receipt or proof of purchase.
You can initiate the process of returning an item by sending us an email at contact@urbanbuystore.com. Please be aware that for returns, the products should be sent to the following address: UrbanByeStore, Stockton, Kansas 67669, USA
When the return has been approved, we will issue the return instructions. This will include the address for returning the products, among other information. The return process is subject to the supplier's approval and, unless the product is faulty or damaged, the customer will bear the cost of return shipping.
Any product sent without a return request will not be accepted. If you have any queries regarding your return, please send us an email at contact@urbanbuystore.com.
Damages and Problems
Please examine your order upon receipt and notify us in case of:
- The product being defective
- The product being damaged
- You received the wrong product
Exceptions/Non-Refundable Products
Some products cannot be returned; namely,
- Perishable products (such as food, fresh flowers, plants, etc.)
- Customized products
- Personal hygiene or care products (such as makeup, cosmetics, underclothes, bathing suits, earrings, or any other intimate products)
- Dangerous products, flammable liquids or gases
Unfortunately, we cannot accept returns on
- Products that were put on sale
- Gift cards
Exchanges
The quickest way to make sure that you get what you want is to return the original product. Once the return is accepted, you can place an order for the replacement item.
European Union 14-Day Cooling-Off Period
If the order is delivered to any of the countries in the European Union, you have the right to cancel or return your order within 14 days for any reason without giving a reason.
For your request to be considered valid, the product should be:
If the order is delivered to any of the countries in the European Union, you have the right to cancel or return your order within 14 days for any reason without giving a reason.
For your request to be considered valid, the product should be:
- Not worn or used
- In the same condition as when you bought it
- With all tags still attached
- With all original packaging intact
- With proof of purchase
Refunds
Once we receive and inspect your returned product, we will inform you whether your refund has been accepted. If accepted, the refund will be made to your original payment method within 10 business days. Please be advised that it can take additional time for the refund to be processed by your bank or credit card provider.
Once we receive and inspect your returned product, we will inform you whether your refund has been accepted. If accepted, the refund will be made to your original payment method within 10 business days. Please be advised that it can take additional time for the refund to be processed by your bank or credit card provider.
If more than 15 business days have passed since your refund was accepted and you have not yet received it, please feel free to contact us at contact@urbanbuystore.com.
Cancellation of Orders
Orders can be canceled within 12 hours of the time of purchase. Orders cannot be canceled once they have been processed or dispatched. In case of cancellation of your order, kindly let us know at contact@urbanbuystore.com.
Orders can be canceled within 12 hours of the time of purchase. Orders cannot be canceled once they have been processed or dispatched. In case of cancellation of your order, kindly let us know at contact@urbanbuystore.com.
Contact Information
UrbanByeStore
📧 E-mail: contact@urbanbuystore.com
📞 Phone Number: +1 2543679270
📍 Address: Stockton, Kansas 67669, United States