FAQ
1. Where do you ship?
We are currently shipping orders within the United States only. We do not provide any international shipments yet.
2. What is the delivery time?
Order processing takes 1-5 business days; delivery itself takes 7-20 business days.
3. How do I track my order?
After the order is delivered, you will be provided with the tracking number through email. The period during which the tracking information becomes available is 24-72 hours.
4. Can I cancel my order?
Sure, orders may be canceled within 12 hours after purchasing. If the order has already been processed and shipped, its cancellation is impossible.
5. What payment options do you have?
The accepted payment options include:
We are currently shipping orders within the United States only. We do not provide any international shipments yet.
2. What is the delivery time?
Order processing takes 1-5 business days; delivery itself takes 7-20 business days.
3. How do I track my order?
After the order is delivered, you will be provided with the tracking number through email. The period during which the tracking information becomes available is 24-72 hours.
4. Can I cancel my order?
Sure, orders may be canceled within 12 hours after purchasing. If the order has already been processed and shipped, its cancellation is impossible.
5. What payment options do you have?
The accepted payment options include:
- Visa
- Mastercard
- AmEx
- Discover
- Google Pay
- Apple Pay
- Shop Pay
- PayPal
6. Do you have any return policies?
Yes, our return policy includes a 30-day return window. Your returned item should be unused, in its original condition, with tags, and in its original packaging.
7. How long does it take for me to get refunded?
It usually takes about 10 business days to issue a refund to your original payment method. If your refund hasn't been credited in more than 15 business days, contact us.
8. What do I do in case of a delivery of a damaged or wrong item?
Contact us by email at contact@urbanbuystore.com, providing your order number and photos of the wrong/damaged item within 7 days of delivery.
9. Is there an option to change the shipping address?
Yes, if your order hasn't been shipped out yet, we accept address change requests in the first 12 hours after you place your order.
10. How can I reach UrbanByeStore?
For any inquiries, our Customer Support is always available to help.
Email: contact@urbanbuystore.com
Phone: +1 2543679270
Address: Stockton, Kansas 67669, USA
Yes, our return policy includes a 30-day return window. Your returned item should be unused, in its original condition, with tags, and in its original packaging.
7. How long does it take for me to get refunded?
It usually takes about 10 business days to issue a refund to your original payment method. If your refund hasn't been credited in more than 15 business days, contact us.
8. What do I do in case of a delivery of a damaged or wrong item?
Contact us by email at contact@urbanbuystore.com, providing your order number and photos of the wrong/damaged item within 7 days of delivery.
9. Is there an option to change the shipping address?
Yes, if your order hasn't been shipped out yet, we accept address change requests in the first 12 hours after you place your order.
10. How can I reach UrbanByeStore?
For any inquiries, our Customer Support is always available to help.
Email: contact@urbanbuystore.com
Phone: +1 2543679270
Address: Stockton, Kansas 67669, USA